Shipping Policy

Welcome to X-vcak! We are committed to providing reliable and secure delivery service for every order. Please review our shipping policy carefully before placing your order.

Shipping Coverage

Currently, X-vcak ships within the continental United States.

Shipping fees are not included in the product price and may vary depending on the destination, product size, and carrier availability.
Due to carrier limitations and the size of sauna products, X-vcak may not be able to ship to certain remote areas, islands, PO Boxes, APO/FPO addresses, U.S. territories, Alaska, Hawaii, Puerto Rico, or locations that cannot be serviced by our logistics partners.
If additional shipping fees are required or your address cannot be serviced, our customer support team will contact you before shipment.

Processing & Delivery Time

Region	Warehouse Location	Processing Time	Estimated Delivery Time	Shipping Fee
Eligible Continental U.S. Addresses	U.S. local warehouse or designated warehouse	1–2 business days after purchase	5–10 business days, depending on destination and carrier schedule	Calculated at checkout or confirmed before shipment

Once your order ships, a tracking number will be sent to your email so you can monitor the delivery status.

Shipping Fee Policy

Shipping fees for sauna products are calculated based on several factors, including product size, package weight, delivery address, carrier availability, and delivery conditions.

• Shipping fees may vary by destination.

• The shipping fee displayed at checkout may apply only to standard serviceable areas.

• Additional shipping fees may apply for certain remote, limited-access, or hard-to-deliver locations.

• If additional shipping charges are required, our support team will contact you before shipment.

• If you do not agree to the additional shipping charges, you may cancel the order and receive a full refund before shipment.

Remote Area & Unserviceable Address Policy

Due to the size and weight of sauna products, some locations may not be serviceable by our logistics partners.

• X-vcak may not ship to certain remote areas, islands, PO Boxes, APO/FPO addresses, U.S. territories, Alaska, Hawaii, Puerto Rico, or other locations that cannot be served by available carriers.

• If your address is determined to be unserviceable after the order is placed, we will contact you as soon as possible.

• If delivery cannot be arranged, the order will be canceled and a full refund will be issued to the original payment method.

• X-vcak reserves the right to cancel orders that cannot be delivered due to carrier restrictions or address limitations.

Large Item Delivery Notice

Sauna products are large and heavy items. Delivery may be handled by freight carriers or large-package carriers depending on the product size and destination.

• Delivery times may vary due to carrier availability, weather conditions, holidays, warehouse capacity, or other factors beyond our control.

• Some deliveries may require an appointment or phone confirmation from the carrier.

• Please ensure that your phone number and email address are accurate so the carrier can contact you if needed.

• Customers are responsible for ensuring that the delivery location is accessible for large-item delivery.

Address & Order Cancellation Policy

• You may request to update the shipping address or cancel your order within 2 hours after placing the order by contacting customer support.

• Once the order has been processed or shipped, the shipping address cannot be changed and cancellation may no longer be possible.

• Please make sure your shipping address, phone number, and email address are accurate and complete before submitting your order.

• If delivery fails due to an incorrect address, incomplete address, unreachable recipient, restricted access, or customer refusal, the customer will be responsible for the resulting shipping fees, return fees, storage fees, and related costs.

Delivery Inspection & Damage Claims

• Please inspect the package carefully upon delivery before signing or accepting the shipment whenever possible.

• If the package shows visible damage, please take clear photos of the outer packaging and product condition immediately.

• If the damage appears serious, you may refuse the delivery and contact our support team as soon as possible.

• If you discover damage after delivery, please contact us within 48 hours of delivery with photos, videos, your order number, and a description of the issue.

• Failure to report shipping damage within 48 hours may affect our ability to file a claim with the carrier or provide a resolution.

Out-of-Stock Orders

• If an item is unexpectedly out of stock, we will contact you within 1 business day after the order is placed.

• You may choose to wait for restocking or cancel the order and receive a full refund.

Customer Support

If you have any questions about shipping or delivery, please feel free to contact our support team at:
support@mamsx.com

For return and refund details, please refer to our Return & Refund Policy. We are always working to provide a safe, reliable, and worry-free shopping experience.